In this Privacy Policy, “Super Junction”, “we”, “us” and “our” means SuperJunction. “You” means any visitor to our website, client, prospective client, authorised representative, trustee, director, employee, adviser, accountant, auditor, supplier or other person who interacts with us.
We are committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), the Privacy (Tax File Number) Rule 2015, and other applicable Australian laws.
This policy applies to our website, online forms, client portal, document management services, SMSF administration services, accounting support services, communications and related services.
1. What information we collect
The types of personal information we collect depend on your relationship with us and the services requested. We may collect:
Personal and contact details
This may include your name, email address, phone number, postal address, residential address, date of birth, occupation and other contact details.
Identity and verification information
Where required, we may collect identity verification information such as driver licence, passport, Medicare card details, proof of address, electronic signatures, client authorisation forms and related verification documents.
SMSF, accounting and financial information
For SMSF administration, accounting, tax and document management services, we may collect information including:
- SMSF name, ABN, TFN and fund details
- trustee and member details
- trust deeds, minutes, resolutions and investment strategies
- bank account details and transaction records
- contribution, pension, rollover and member balance information
- investment and asset information
- tax return, financial statement and audit information
- property, rental, loan and insurance documents
- ATO, ASIC, superannuation and other regulatory correspondence
- accountant, auditor, adviser or administrator contact details
Tax File Number information
Where permitted by law, we may collect and handle Tax File Number information for taxation, superannuation, SMSF and related administration purposes.
Sensitive information
In limited cases, we may collect sensitive information, such as health or insurance information, where it is reasonably necessary for the services we provide, where you have consented, or where the collection is required or authorised by law.
Business information
If you interact with us on behalf of a business or professional practice, we may collect your business name, role, business address, ABN, ACN, professional details and business contact information.
Website and technical information
When you use our website or online services, we may collect technical information such as IP address, browser type, device type, operating system, pages viewed, time spent on pages, referral source, cookies, analytics data and other usage information.
2. How we collect information
We usually collect personal information directly from you. For example, when you:
- complete an online form
- contact us by email, phone, website, portal or other communication method
- upload documents to our website or client portal
- request a quote, consultation or service
- become a client
- provide information for SMSF, accounting, tax, audit or document management purposes
- subscribe to updates or marketing communications
We may also collect information from third parties where it is lawful and reasonable to do so, including from:
- your accountant, adviser, auditor, lawyer or administrator
- trustees, directors, members or authorised representatives
- banks, brokers, investment platforms and software providers
- ATO, ASIC and other government or regulatory bodies
- electronic verification providers
- publicly available sources
- cloud software, accounting software, document management systems and secure data feeds
If you provide personal information about another person, you must ensure you are authorised to do so and that the person is aware of this Privacy Policy.
3. Why we collect, use and disclose personal information
We collect, use and disclose personal information for purposes connected with our business and services, including to:
- provide SMSF administration, accounting support, tax-related support, document management and related services
- communicate with you and respond to your enquiries
- set up, manage and maintain your client account or portal access
- collect and process documents, records and instructions
- prepare, review or support financial statements, tax returns, workpapers, audit packs and regulatory documents
- assist with SMSF compliance, pension, contribution, rollover, TBAR, actuarial certificate and audit-related matters
- verify identity and authority to act
- liaise with accountants, auditors, advisers, trustees, software providers and regulators
- process payments, issue invoices and manage accounts
- maintain internal records and quality control
- improve our website, systems, services and client experience
- manage security, fraud prevention, risk and business continuity
- meet legal, professional, taxation, superannuation, audit and regulatory obligations
- send service updates, administrative notices and, where permitted, marketing communications
We will only use or disclose personal information for the purpose for which it was collected, a related purpose you would reasonably expect, where you have consented, or where required or authorised by law.
4. Tax File Number information
We only collect, use, store and disclose Tax File Number information where permitted by law, including taxation, superannuation, SMSF administration and related compliance purposes.
We take reasonable steps to protect TFN information from misuse, interference, loss, unauthorised access, modification and disclosure. We do not use TFN information as a general client identifier.
Where TFN information is no longer required by law or for the permitted purpose for which it was collected, we will take reasonable steps to securely destroy, delete or de-identify it, subject to our legal and professional record-keeping obligations.
5. Cookies, analytics and website technologies
Our website may use cookies, analytics tools, pixels and similar technologies to:
- operate and secure the website
- understand website traffic and usage
- improve website functionality and user experience
- remember preferences
- support marketing and performance reporting
You can adjust your browser settings to block or delete cookies. However, some parts of our website or online services may not function properly if cookies are disabled.
We may use third-party analytics or technology providers, such as website hosting, analytics, advertising or security providers. These providers may collect or process technical information in accordance with their own privacy terms.
6. Direct marketing
We may use your contact details to send you updates, newsletters, service information or marketing communications about our services where permitted by law.
You can opt out of marketing communications at any time by using the unsubscribe option in the message or by contacting us directly.
We will not send commercial electronic messages unless we have consent or are otherwise permitted by law. Our commercial electronic messages will identify us and include a functional unsubscribe facility where required.
Even if you opt out of marketing, we may still send you important service, legal, security or account-related communications.
7. Who we may disclose information to
We may disclose personal information to third parties where reasonably necessary for our services, business operations or legal obligations, including:
- accountants, auditors, advisers, lawyers and other professional service providers
- trustees, directors, members and authorised representatives
- software providers, cloud hosting providers and IT support providers
- payment processors and billing providers
- banks, brokers, investment platforms and data-feed providers
- identity verification providers
- ATO, ASIC, AUSTRAC and other government or regulatory bodies
- insurers, actuaries and SMSF service providers
- contractors, employees and support staff
- debt collection or dispute resolution providers, if required
- law enforcement, courts, tribunals or regulators where required or authorised by law
- another party in connection with a business restructure, merger, sale or transfer of assets
We do not sell personal information.
8. Overseas disclosure and overseas access
Some of our staff, contractors, service providers, software providers or cloud hosting providers may access, store or process information outside Australia.
This may include countries where our team members, contractors or service providers are located, such as [insert countries, for example Australia, India, United States, Singapore, New Zealand, United Kingdom or European Union countries, if applicable].
Where we disclose personal information overseas, we will take reasonable steps to ensure the overseas recipient handles the information consistently with the Australian Privacy Principles, unless an exception applies under Australian privacy law.
9. Data security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
These steps may include:
- secure cloud systems and access controls
- password protection and multi-factor authentication where available
- restricted staff access based on role and need
- secure document management systems
- staff confidentiality obligations
- data backup and recovery procedures
- monitoring and review of security practices
- secure disposal or deletion of information where no longer required
However, no internet transmission, email communication or electronic storage system can be guaranteed to be completely secure. You should take care when sending sensitive documents by email and use secure upload methods where available.
10. Notifiable data breaches
If a data breach occurs, we will assess the incident and take steps to contain and remediate it.
Where required under the Notifiable Data Breaches scheme, we will notify affected individuals and the Office of the Australian Information Commissioner if the breach is likely to result in serious harm.
11. Retention and destruction of information
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to provide services, manage our relationship with you, comply with legal and professional obligations, resolve disputes and maintain business records.
Where personal information is no longer required, we will take reasonable steps to securely destroy, delete or de-identify it, unless we are required or permitted by law to retain it.
For accounting, taxation, SMSF and audit-related records, we may be required to retain certain records for statutory or professional record-keeping periods.
12. Access and correction
You may request access to the personal information we hold about you.
You may also request correction of your personal information if you believe it is inaccurate, incomplete, out of date, irrelevant or misleading.
To make an access or correction request, please contact us using the details in section 16.
We may need to verify your identity before responding. In some cases, we may refuse access or correction where permitted by law. If we refuse, we will explain the reason where it is reasonable and lawful to do so.
13. Anonymity and pseudonymity
Where lawful and practical, you may deal with us anonymously or using a pseudonym. However, for most SMSF, accounting, tax, compliance, document management and client services, we will need accurate identity and contact details to provide services and comply with legal obligations.
14. What happens if you do not provide information
If you do not provide requested personal information, we may be unable to:
- respond to your enquiry
- verify your identity or authority
- provide requested services
- prepare or process documents
- meet taxation, SMSF, audit or regulatory requirements
- provide access to our website, portal or document management services
15. Privacy complaints
If you believe we have mishandled your personal information or breached this Privacy Policy, you can contact us using the details below.
Please provide details of your complaint so we can investigate and respond. We will aim to acknowledge your complaint within a reasonable time and work with you to resolve it.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
16. Contact us
For privacy questions, access requests, correction requests or complaints, please contact:
- Super Junction
- Legal entity: SuperJunction
- Email: clientcare@superjunction.com.au
- Address: 17 Gould Road, Herston Queensland 4006, Australia
- Website: https://superjunction.com.au/
17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be published on our website with the revised “Last updated” date.
We encourage you to review this Privacy Policy regularly. Any changes will apply from the date the updated policy is published, unless stated otherwise.